Blackberry Internet Service (BIS) resending old messages.

Have you had any problem with your Blackberry Internet Service (BIS) that keep on resending your old messages? This is not consistent, in Information Technology (IT) we use to call it an "intermittent" issue.

I was able to discussed this blackberry issue with Research in Motion (RIM) Blackberry technical support today and she gave me suggestion to resolve the problem.

How to fix this problem:
1) First check your mailbox Inbox folder number of messages. This must be reduce to 900 messages or less. You can move your old messages to a new folder. The 900 messages limit mark is highly recommended for Blackberry Internet Service (BIS) user. This is tested to resolve this problem 9 out 10 according to RIM tech support.
2) Next action is to re-initiate your Blackberry phone by deleting your email information within blackberry website (not your e-mail server). This is to get an updated service book from Blackberry website.
3) Once it is re-establish, you will receive a welcome email from blackberry.
4) This process should resolve intermittent receiving old messages.

If the problem still occur we will continue to trouble shoot this issue.
- Troubleshooting of Blackberry website against your OWA website.
- Using Blackberry phone to track messages through “REF ID”.

If you have any question, post your comment.

Thank you.

Gadget Tips: How to setup Blackberry Internet Service (BIS)

This is a simple task for you to accomplish.

Now you have a blackberry mobile phone what's next? You need to have a Blackberry Internet Service (BIS) or Blackberry Enterprise Service (BES). The Blackberry Enterprise Service (BES) is for organization that needs a extra control of their e-mail system using blackberry service. I will not provide details of BES for this article.

I will only discuss the Blackberry Internet Service (BIS) for individual use. This HOW TO guide is applicable to Verizon, Cingular/AT&T or T-Mobile as your phone service provider.

Before you begin to setup your blackberry phone, you need to have a Blackberry Internet Service (BIS) added to your phone service. Yes, this is additional fee to your existing bill. As of this date, the BIS fee approximately from $39.95 to $49.95 or less per month depending which phone company you are in.

Example:
I'm using Cingular as the blackberry internet service provider, it will be the same for Verizon or T-Mobile.

This information is coming from your BIS phone service provider, where you can add one or more email addresses.
https://mycingular.blackberry.com
username:
password:

Once you login, you need to input your email information. The BIS technical support, will be able to assist you.

Information you need to provide:
Email OWA website: https://webmail.king.net/
Email account: test01 ; this is your username
Email password: your password, they need it.
Email address: test @ king.net

Your mobile service provider customer service will be able to assist you setup your blackberry phone. You have control and access to your phone, you need to call them and provide the information above to add to your blackberry internet service (BIS).

Verizon Blackberry Internet Service web page:
http://blackberry.com/go/vzw

T-Mobile BIS:
http://www.t-mobile.com/bis/

Let me know if you have other question.

Best regards.
Emil @ KING.NET